{"id":13,"date":"2026-03-14T12:10:58","date_gmt":"2026-03-14T12:10:58","guid":{"rendered":"https:\/\/sbcoltd.com\/?page_id=13"},"modified":"2026-03-15T05:33:21","modified_gmt":"2026-03-15T05:33:21","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/sbcoltd.com\/index.php\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"13\" class=\"elementor elementor-13\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4c4087d8 e-flex e-con-boxed wd-section-disabled e-con e-parent\" data-id=\"4c4087d8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5c30d5d9 color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"5c30d5d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<h2>Refund and Return Policy<\/h2>\n<p>Thank you for shopping at <strong>SBColtd<\/strong>. We strive to provide high-quality refined sunflower oil and other edible oils. This policy explains when you can request a return, exchange, or refund.<\/p>\n<h3>Returns<\/h3>\n<p>Our return policy lasts <strong>30 days from the date of delivery<\/strong>. If more than 30 days have passed since your purchase, we cannot offer a full refund or exchange.<\/p>\n<p>To qualify for a return:<\/p>\n<ul>\n<li>\n<p>The product must be <strong>unused and unopened<\/strong>.<\/p>\n<\/li>\n<li>\n<p>The item must be <strong>in the same condition you received it<\/strong>.<\/p>\n<\/li>\n<li>\n<p>The product must be <strong>in its original sealed packaging<\/strong>.<\/p>\n<\/li>\n<li>\n<p>You must provide <strong>proof of purchase<\/strong> such as a receipt or order confirmation.<\/p>\n<\/li>\n<\/ul>\n<p>For safety and hygiene reasons, <strong>opened or partially used cooking oil cannot be returned<\/strong> unless the product is defective or damaged.<\/p>\n<h3>Non-Returnable Items<\/h3>\n<p>Because we sell food products, some items cannot be returned once delivered.<\/p>\n<p>The following items are not eligible for returns:<\/p>\n<ul>\n<li>\n<p>Opened or used cooking oil products<\/p>\n<\/li>\n<li>\n<p>Food items that have been opened or tampered with<\/p>\n<\/li>\n<li>\n<p>Gift cards<\/p>\n<\/li>\n<li>\n<p>Health or personal care items<\/p>\n<\/li>\n<\/ul>\n<h3>Damaged or Incorrect Products<\/h3>\n<p>If you receive a product that is <strong>damaged, leaking, defective, or incorrect<\/strong>, please contact us within <strong>48 hours of delivery<\/strong>.<\/p>\n<p>Include:<\/p>\n<ul>\n<li>\n<p>Your <strong>order number<\/strong><\/p>\n<\/li>\n<li>\n<p><strong>Photos of the product and packaging<\/strong><\/p>\n<\/li>\n<li>\n<p>A short description of the issue<\/p>\n<\/li>\n<\/ul>\n<p>After verification, we will offer one of the following:<\/p>\n<ul>\n<li>\n<p>A <strong>replacement product<\/strong>, or<\/p>\n<\/li>\n<li>\n<p>A <strong>full refund<\/strong><\/p>\n<\/li>\n<\/ul>\n<h3>Refunds<\/h3>\n<p>Once we receive and inspect your returned product, we will notify you by email about the status of your refund.<\/p>\n<p>If approved:<\/p>\n<ul>\n<li>\n<p>The refund will be processed to your <strong>original payment method<\/strong>.<\/p>\n<\/li>\n<li>\n<p>Processing usually takes <strong>5\u201310 business days<\/strong>, depending on your bank or payment provider.<\/p>\n<\/li>\n<\/ul>\n<h3>Late or Missing Refunds<\/h3>\n<p>If you have not received your refund:<\/p>\n<ol>\n<li>\n<p>Check your bank account again.<\/p>\n<\/li>\n<li>\n<p>Contact your credit card company. Refund processing can take several days.<\/p>\n<\/li>\n<li>\n<p>Contact your bank for additional processing information.<\/p>\n<\/li>\n<\/ol>\n<p>If you still have not received your refund, contact us at:<\/p>\n<p><strong><a href=\"mailto:contact@sbcoltd.com\">contact@sbcoltd.com<\/a><\/strong><\/p>\n<h3>Sale Items<\/h3>\n<p>Only <strong>regular-priced items<\/strong> are eligible for refunds. Items purchased during promotions or sales may not be refundable unless they arrive damaged or defective.<\/p>\n<h3>Exchanges<\/h3>\n<p>We replace items <strong>only if they are defective, damaged, or incorrectly delivered<\/strong>.<\/p>\n<p>To request an exchange, contact us at:<\/p>\n<p><strong><a href=\"mailto:contact@sbcoltd.com\">contact@sbcoltd.com<\/a><\/strong><\/p>\n<p>Include your order details and photos if the product is damaged.<\/p>\n<h3>Return Shipping<\/h3>\n<p>If a return is approved:<\/p>\n<ul>\n<li>\n<p>Customers are responsible for <strong>return shipping costs<\/strong>, unless the product was defective or sent incorrectly.<\/p>\n<\/li>\n<li>\n<p>Shipping costs are <strong>non-refundable<\/strong>.<\/p>\n<\/li>\n<li>\n<p>We recommend using a <strong>trackable shipping service<\/strong> for returned items.<\/p>\n<\/li>\n<\/ul>\n<p>We cannot guarantee receipt of returned items without tracking.<\/p>\n<h3>Return Address<\/h3>\n<p>If a return is approved, you will receive instructions and the return address by email.<\/p>\n<h3>Need Help?<\/h3>\n<p>If you have questions about returns or refunds, contact us at:<\/p>\n<p><strong>Email:<\/strong> <a href=\"mailto:contact@sbcoltd.com\">contact@sbcoltd.com<\/a><\/p>\n<p>Our support team will respond as quickly as possible to assist you.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Refund and Return Policy Thank you for shopping at SBColtd. We strive to provide high-quality refined sunflower oil and other<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-13","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Refund and Returns Policy - sbcoltd<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sbcoltd.com\/index.php\/refund_returns\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund and Returns Policy - sbcoltd\" \/>\n<meta property=\"og:description\" content=\"Refund and Return Policy Thank you for shopping at SBColtd. 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