Refund and Return Policy

Thank you for shopping at SBColtd. We strive to provide high-quality refined sunflower oil and other edible oils. This policy explains when you can request a return, exchange, or refund.

Returns

Our return policy lasts 30 days from the date of delivery. If more than 30 days have passed since your purchase, we cannot offer a full refund or exchange.

To qualify for a return:

  • The product must be unused and unopened.

  • The item must be in the same condition you received it.

  • The product must be in its original sealed packaging.

  • You must provide proof of purchase such as a receipt or order confirmation.

For safety and hygiene reasons, opened or partially used cooking oil cannot be returned unless the product is defective or damaged.

Non-Returnable Items

Because we sell food products, some items cannot be returned once delivered.

The following items are not eligible for returns:

  • Opened or used cooking oil products

  • Food items that have been opened or tampered with

  • Gift cards

  • Health or personal care items

Damaged or Incorrect Products

If you receive a product that is damaged, leaking, defective, or incorrect, please contact us within 48 hours of delivery.

Include:

  • Your order number

  • Photos of the product and packaging

  • A short description of the issue

After verification, we will offer one of the following:

  • A replacement product, or

  • A full refund

Refunds

Once we receive and inspect your returned product, we will notify you by email about the status of your refund.

If approved:

  • The refund will be processed to your original payment method.

  • Processing usually takes 5–10 business days, depending on your bank or payment provider.

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again.

  2. Contact your credit card company. Refund processing can take several days.

  3. Contact your bank for additional processing information.

If you still have not received your refund, contact us at:

contact@sbcoltd.com

Sale Items

Only regular-priced items are eligible for refunds. Items purchased during promotions or sales may not be refundable unless they arrive damaged or defective.

Exchanges

We replace items only if they are defective, damaged, or incorrectly delivered.

To request an exchange, contact us at:

contact@sbcoltd.com

Include your order details and photos if the product is damaged.

Return Shipping

If a return is approved:

  • Customers are responsible for return shipping costs, unless the product was defective or sent incorrectly.

  • Shipping costs are non-refundable.

  • We recommend using a trackable shipping service for returned items.

We cannot guarantee receipt of returned items without tracking.

Return Address

If a return is approved, you will receive instructions and the return address by email.

Need Help?

If you have questions about returns or refunds, contact us at:

Email: contact@sbcoltd.com

Our support team will respond as quickly as possible to assist you.